Professional Hosting & Hospitality Management
Online MARKETING + reservation Management + 24/7 bookings
Our marketing group creates, uploads and manages professional quality online listings in order to optimize exposure across all major reservation websites, including Airbnb, VRBO, Expedia and more. Our highly trained in-house booking agents are available 24/7 to answer questions and reply to new reservation inquiries from potential guests.
cUSTOMIZED PRICING sTRATEGY + REVENUE OPTIMIZATION
On average the properties in our portfolio generate over twice as much revenue as a typical rental property. Our top level property managers use industry leading pricing algorithms in order to maximize your rental property revenue and help you achieve superior return on investment. We use data-driven, market specific, real-time analytics to create, optimize and update a customized pricing strategy that is specific to your property.
rESERVATION cONFIRMATIONS + 24/7 GUEST INQUIRY RESPONSE
Our dedicated guest services team quickly responds to all booking inquiries, new reservations and guest requests to ensure all guests are verified and comply with your reservation requirements. We work 24-hours a day, everyday, to ensure each and every guest inquiry receives an immediate response in order to maximize your booking conversions, increase your overall occupancy and revenue, and streamline the booking experience for your guests.
Check-in & property access + 24/7 GUEST SUPPORT services
Our professional support staff provides guests a smooth and seamless check-in process with live 24/7 phone and email support. Every listing we manage is also assigned to a full-time host who will promptly respond to the needs of your guests. Your host is responsible for managing all aspects of guest interaction, including pre-arrival instructions, check-in procedures, property directions, smart lock access codes, and responding to each and every request received from your guests. With our Standard Service we guarantee the satisfaction of your guests before, during and after their stay.
PROFESSIONAL cleaning + pROPERTY maintenance + ESSENTIALS REPLACEMENT
Our management team seamlessly handles the coordination of all cleaning and property turn responsibilities, including interior cleaning and staging, linen and laundry services, property inspection, maintenance and repair, furniture and carpet deep cleaning, toiletry and consumables replacement and post-stay guest reviews. Promptly following each check-out our maids and cleaning professionals will arrive to clean the property, provide fresh sheets, wash linens and towels, restock toiletries and replace any missing essential items. With our Plus Service your property will always be ready for same-day check-ins.
Property SECURITY mONITORING + HOME INSPECTIONS
Using state-of-the-art smart lock technology, along with our team of local inspectors, we keep your property safe and secure before, during and after each guest booking. Our property managers routinely inspect each property and provide owners with an updated inventory checklist, so you can always be sure your investment is safe and secure. Rest easy knowing that with our Premier Service in the rare event guest damage does occur you will be covered and won't be responsible for the associated costs.
